Help Center

Your statement can be viewed on the Refined Online Portal.  Click the "Sign In"  button on the upper right hand corner of our home page to access the portal.  

Interchange is the amount of money the card brands (Visa, MasterCard, Discover, American Express) charge for their services.  

Yes, in most cases gift cards can be transferred over from your previous payment provider.  However,  we will need to run tests on your current gift cards to confirm conclusively.   

It depends on if the platform is an open or closed POS system.  We integrate with hundreds of open POS systems.  For a complete list of these systems call or email our sales support team.  

Our standard rate is designed for businesses that run under 1.5 million in processing volume per year.  For larger businesses we offer custom pricing based on overall volume, average ticket and total number of transactions.  

Refined is flexible.  There are no pesky contracts and no commitments.  You can cancel your account online in one easy step.   Email us from an address we have associated with your account to: info@refinedpayments.com with your name, business name, and merchant ID number.   

There are no cancellation fees — start or stop your account anytime.  

Yes, funds are deposited next business day for accounts not deemed high risk.  The cutoff time for batching is 8 p.m. Eastern Standard Time.

Yes, only in the states that allow for this.  Surcharging is approved in 44 states, excluding: Connecticut, Colorado, Kansas, Massachusetts, Maine and Oklahoma.

To implement surcharging, you must have either our Point of Sale plan or Smart Terminal add-on.

Call or email sales for more information or to add surcharging to your account.