Your statement can be viewed on the Refined Online Portal. Click the "Sign In" button on the upper right hand corner of our home page to access the portal.
Interchange is the amount of money the card brands (Visa, MasterCard, Discover, American Express) charge for their services.
Yes, in most cases gift cards can be transferred over from your previous payment provider. However, we will need to run tests on your current gift cards to confirm conclusively.
It depends on if the platform is an open or closed POS system. We integrate with hundreds of open POS systems. For a complete list of these systems call or email our sales support team.
Our standard rate is designed for businesses that run under 1.5 million in processing volume per year. For larger businesses we offer custom pricing based on overall volume, average ticket and total number of transactions.
Refined is flexible. There are no pesky contracts and no commitments. You can cancel your account online in one easy step. Email us from an address we have associated with your account to: firstname.lastname@example.org with your name, business name, and merchant ID number.
There are no cancellation fees — start or stop your account anytime.
Have more questions? Our 24/7 U.S.-based customer support team is always available.
For live, toll-free merchant assistance, call 800.654.9256.